Best Review Management Software – Tested and Evaluated
Adam Tristan
Do you want to reach everywhere?
Here on this page, we evaluated all of the top online review management software to list out the 10 best based on our comprehensive evaluation methodology.
Pick one and make your online presence felt all around the world!
Our Evaluation Methodology:
- We evaluate strategies, results, reputation and support of the top online review management software.
- We look for all features offered by each companies.
- We compare pricing package and contract options.
Keen on the methodology to choose the top online review management software? We have it covered here.
Top 10 Best Online Reputation Management Companies
1. MyReviewEngine
You can quickly and easily auto-post your 4 or 5 star reviews to social media (i.e. Facebook and Twitter) to keep your stream full of positive influences. Just integrate your social accounts, set the schedule, and our software does it all for you!
Coverage: Nationwide
Free reputation analysis: Yes
Negative content: Filtering of negative reviews
Positive content: Publishing positive feedback to your website via review stream
Web presence: Creation and maintenance of a website
Social media profiles: Creation and publishing of content
Content creation: videos, images, text, GIFs
Support: Outstanding
Fast support
Affordable plans
Expert team members
Review stream to automatically grab 4 and 5 star reviews
Ability to set up auto emails requesting a review from customers or patients
Floating review widget
Advanced reporting for review metrics
Can’t have multiple profiles on Google, Yelp, Facebook etc
Review stream cannot be customized aesthetically
- Intuitive UI
- Expert support via e-mail and phone
- Hundreds of small and medium size business actively utilizing our reputation management software
- Hundreds of satisfied clients
2. REQ
We continually test and assess our strategies based on data, and we aren’t afraid to introduce new strategies to maximize visibility and credibility. We bring insights from across capabilities and industries to inform our strategy and deliver new ones as your needs change.
Coverage: Nationwide
Free reputation analysis: Yes
Negative content: Removal of negative reviews
Positive content: N/A
Web presence: Creation of a website
Social media profiles: N/A
Content creation: N/A
Support: Standard
Reliable support
Tiered plans
Seasoned team members
Expensive tiered plans
Slow response times via e-mail
- Phone support is best
- Knowledgeable team members
- Helped reverse negative content – including U.S. landmarks
- Hundreds of positive reviews from past clients
3. Reputation Resolutions
Consumers are constantly talking about businesses on blogs, social networks, review sites, and elsewhere on the Internet. Now more than ever, consumers are influencing your reputation and impacting your bottom line. If you’re like most business owners, you don’t have time to keep up with online conversations around your business 24/7. That’s where we come in.
Coverage: Nationwide
Free reputation analysis: Yes
Negative content: Bury negative search results
Positive content: N/A
Web presence: N/A
Reporting: Monthly report
Content creation: N/A
Support: Above average
Isolates negative results
Monitors search results
Removal or suppression of negative content
“Crisis Shield” program to remove or suppress future negative content
Slow responding to clients
Lack of transparency with work being done
- Support via e-mail and phone
- Gets results quickly and they delivered on everything that was promised
- Real experts in their field that you can trust to get the job done right
- Informative, responsive and professional
4. Podium
Podium is an Interaction Management™ Platform used to generate and manage online reviews, streamline customer interactions through messaging, and monitor customer sentiment. The company has over 45,000 customers in healthcare, home services, retail, auto services, professional services, and hospitality.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: Negative feedback management
Positive content: N/A
Web presence: N/A
Reporting: Analytics + dashboard
Content creation: N/A
Support: Above average
In-person, online, webinar, and documentation training
Online support
Dashboard to view analytics and metrics
Survey/poll management
Lack of pricing up front
Complicated and demanding approach to obtain the customer’s cooperation in responding
Require a one year agreement up front knowing customers will cancel the service
- Online + documentation
- Users are able to get in touch with clients that simply stop communicating
- Results in less time than most competitors
5. Weave
No matter what industry you’re in, people will be talking about you online. Whether it’s discussing your latest products, commenting on your social media posts, or venting about your customer service, consumers are creating conversations around your brand. Of course, you want those conversations to be positive which is why a review software is a great investment for almost any small business.
Coverage: Nationwide
Free reputation analysis: Yes
Negative content: Real-time monitoring
Positive content: N/A
Web presence: N/A
Reporting: Monthly report
Content creation: N/A
Support: Average
Collect and monitor reviews on Google and Facebook
Texting customers a link to review while they’re at the front desk
Automate review requests to go out after appointments to save your staff time.
Real time monitoring
Very backlogged with the online chat and phone support
They create secondary problems while trying to fix the main problem
They would do updates during the workday with no warning to us
- Support via e-mail, phone, and chat
- Weave was able to give us what customer’s prefer – an email or text invite
- Earned dozens of reviews for clients in a shorter time than most platforms
6. NiceJob
NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more.
Coverage: Nationwide
Free reputation analysis: 14 day free trial
Negative content: N/A
Positive content: Microsite is created to help drive sales & traffic
Web presence: Microsite built and maintained
Reporting: System reporting
Content creation: No
Support: Average
They’ve made requesting reviews easy – takes 2 clicks and 30 seconds
Detects if customers haven’t left a review and sends smart reminders
Smart funnel will distribute your reviews on the sites where they’ll be seen most
Platform does not integrate with sites for specialty businesses
There is no widget to get a review directly on our website
Not easy to contact support
- Support via e-mail and phone
- Tripled the reviews of dozens of clients in a short time
7. RizeReviews
Rize Reviews integrates with 150+ major review sites to bring all your awesome reviews together in one place, and to make it easy for your customers to review you whenever, wherever.
Want to show off your reviews on your website to convert more customers into leads? Use our handy-dandy widget to show off your awesomeness and build trust with your website visitors.
Coverage: Nationwide
Free reputation analysis: Free demo
Negative content: N/A
Positive content: N/A
Social Media: Platform integrates with top sites
Reporting: System reporting
Content creation: No
Support: Above average
Leverages the potential of technology in monitoring customer feedback across online platforms
Software allows you to monitor, boost and restore your online reputation effortlessly
Flexible review acquisition system that enables you to schedule your ORM campaigns easily
reputation management tools built with CRM-enabled point of sale (POS) system
Pricing not available up front
Phone support lacks
- Support via e-mail and phone
- Transformed hundreds of small businesses reputations in a shorter time than competitors
8. Broadly
Broadly’s online review platform automates customer feedback with a one-click process, so you can focus on running your business. We ask your customer about their experience with you via a branded email or text. Broadly makes it simple for your customer to leave you a review – whether its on Google, Facebook, TripAdvisor, Nextdoor, or any other review site!
Coverage: Nationwide
Free reputation analysis: Free quote
Negative content: N/A
Positive content: N/A
Social Media: N/A
Reporting: Yes
Content creation: No
Support: Average
Took the clients right to Google, Facebook, etc to collect the reviews
Software does everything by itself and reports back to you
Support responds within a few hours
Integration never fully automated and reviews were fewer than previous methods
E-mail support lacks while phone support is thorough
- Dedicated support team
- Same day phone support
- Personalized business strategy
- Clients saw results within a few weeks
- Grew their client base by 75% – mostly based on word of mouth
9. Chekkit
Chekkit is more than just a review management tool – it’s a better way to communicate. Collect great reviews, keep all your customer conversations in one place, and never lose touch again.
Coverage: Nationwide
Free reputation analysis: No
Negative content: N/A
Positive content: N/A
Benchmarks: Yes
Reporting: Yes
Content creation: No
Support: Above average
Phone app is more stable than competitor phone apps
Staff at Chekkit couldn’t be more helpful
Cheaper than competitors
Too many bugs in their system
Phone support is slow
App tends to crash
- Phone and e-mail support during business hours
- Outstanding software and helpful team
- Affordable for entrepreneurs and small businesses
- Clients converted from competitor systems to here due to results
10. LocalClarity
LocalClarity is the world’s most scalable review management platform for multi-location businesses. The comprehensive suite of tools helps clients to build relationships through direct reviews responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best-practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes. Reputations Matter. Take Control.
Coverage: Nationwide
Free reputation analysis: No
Negative content: N/A
Positive content: N/A
Benchmarks: Yes
Reporting: Yes
Content creation: No
Support: Above average
Engage all of your customers from all of your locations in a single control panel
Easily manage GMB Questions & Answers across locations in the same portal
Use the Reviews Inbox to effortlessly manage reviews across all your locations
The messaging system may not be as interactive as some other platforms
Minor bugs here and there
Pricing tiers can run expensive
- Work directly with local visibility experts who provide personalized video analysis reviews of your local performance.
- Has thousands of customers across 20 unique genres
Review engine management software is an essential element of any business’s arsenal as it works toward preserving its reputation and boosting search engine optimization (SEO). We have put together a Top 10 List of the best review management software tools you can use to keep your company at the top of its game.
Digital marketing pros recognize this software as one of the best ways to track your company’s online reviews, clear up misinformation, and work toward making improvements that will build your reputation and earn the trust of potential clients. As you begin searching for the best review management software for your enterprise, it is imperative to choose the tool that best suits the unique needs of the business you run.
Our Top 10 List will act as a guide to help you choose the most appropriate software to ensure your sparkling reputation and boost your ranking in search engine results. The tools you use today will help build a strong standing in the business world and develop the future of your company.
Our list of the top 10 Best Review Management Software (ORM) is a resource for anyone who needs to remove and improve their online reputation. Fixing your online reputation can be completed with the assistance and guidance from one of the Best Online Reputation Management Companies.
If you research the best online reputation management experts you’ll see that it is crucial to your reputation and your success that the ORM company you choose will impact both you and your online reputation moving forward. Since you are reading this, it looks like you already understand the importance of your online reputation.
Some of the best reputation management consultants are ready to assist in maintaining your online reputation today! The Best Reputation Management Agencies will work with you using the best reputation management software to discover and analyze your current online reputation. When their data is collected they will work to remove your bad press and promote positive links and articles to repair your online reputation.
Trust your reputation in the hands of the best individual online reputation management professionals. They have the best review management software there is and these top Top 10 Best Reputation Management Companies are ready to get to work on repairing your online reputation.