Best Review Management Software

Best Review Management Software - Tested and Evaluated

Adam
Adam Tristan

Do you want to reach everywhere?

Here on this page, we evaluated all of the top online review management software to list out the 10 best based on our comprehensive evaluation methodology.

Pick one and make your online presence felt all around the world!

Our Evaluation Methodology:

  1. We evaluate strategies, results, reputation and support of the top online review management software.
  2. We look for all features offered by each companies.
  3. We compare pricing package and contract options.

Keen on the methodology to choose the top online review management software? We have it covered here.

Top 10 review management software

Top 10 Best Online Reputation Management Companies

1. MyReviewEngine

You can quickly and easily auto-post your 4 or 5 star reviews to social media (i.e. Facebook and Twitter) to keep your stream full of positive influences. Just integrate your social accounts, set the schedule, and our software does it all for you!

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Filtering of negative reviews

Positive content: Publishing positive feedback to your website via review stream

Web presence: Creation and maintenance of a website

Social media profiles: Creation and publishing of content

Content creation: videos, images, text, GIFs

Support: Outstanding

Fast support
Affordable plans
Expert team members
Review stream to automatically grab 4 and 5 star reviews
Ability to set up auto emails requesting a review from customers or patients
Floating review widget
Advanced reporting for review metrics

Can't have multiple profiles on Google, Yelp, Facebook etc
Review stream cannot be customized aesthetically

SUPPORT
  • Intuitive UI
  • Expert support via e-mail and phone
RESULTS
  • Hundreds of small and medium size business actively utilizing our reputation management software
  • Hundreds of satisfied clients

2. REQ

We continually test and assess our strategies based on data, and we aren’t afraid to introduce new strategies to maximize visibility and credibility. We bring insights from across capabilities and industries to inform our strategy and deliver new ones as your needs change.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Removal of negative reviews

Positive content: N/A

Web presence: Creation of a website

Social media profiles: N/A

Content creation: N/A

Support: Standard

Reliable support
Tiered plans
Seasoned team members

Expensive tiered plans
Slow response times via e-mail

SUPPORT
  • Phone support is best
  • Knowledgeable team members
RESULTS
  • Helped reverse negative content - including U.S. landmarks
  • Hundreds of positive reviews from past clients

3. Reputation Resolutions

Consumers are constantly talking about businesses on blogs, social networks, review sites, and elsewhere on the Internet. Now more than ever, consumers are influencing your reputation and impacting your bottom line. If you’re like most business owners, you don’t have time to keep up with online conversations around your business 24/7. That’s where we come in.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Bury negative search results

Positive content: N/A

Web presence: N/A

Reporting: Monthly report

Content creation: N/A

Support: Above average

Isolates negative results
Monitors search results
Removal or suppression of negative content
"Crisis Shield" program to remove or suppress future negative content

Slow responding to clients
Lack of transparency with work being done

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Gets results quickly and they delivered on everything that was promised
  • Real experts in their field that you can trust to get the job done right
  • Informative, responsive and professional

4. Podium

Podium is an Interaction Management™ Platform used to generate and manage online reviews, streamline customer interactions through messaging, and monitor customer sentiment. The company has over 45,000 customers in healthcare, home services, retail, auto services, professional services, and hospitality.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: Negative feedback management

Positive content: N/A

Web presence: N/A

Reporting: Analytics + dashboard

Content creation: N/A

Support: Above average

In-person, online, webinar, and documentation training
Online support
Dashboard to view analytics and metrics
Survey/poll management

Lack of pricing up front
Complicated and demanding approach to obtain the customer's cooperation in responding
Require a one year agreement up front knowing customers will cancel the service

SUPPORT
  • Online + documentation
RESULTS
  • Users are able to get in touch with clients that simply stop communicating
  • Results in less time than most competitors

5. Weave

No matter what industry you’re in, people will be talking about you online. Whether it’s discussing your latest products, commenting on your social media posts, or venting about your customer service, consumers are creating conversations around your brand. Of course, you want those conversations to be positive which is why a review software is a great investment for almost any small business.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Real-time monitoring

Positive content: N/A

Web presence: N/A

Reporting: Monthly report

Content creation: N/A

Support: Average

Collect and monitor reviews on Google and Facebook
Texting customers a link to review while they’re at the front desk
Automate review requests to go out after appointments to save your staff time.
Real time monitoring

Very backlogged with the online chat and phone support
They create secondary problems while trying to fix the main problem
They would do updates during the workday with no warning to us

SUPPORT
  • Support via e-mail, phone, and chat
RESULTS
  • Weave was able to give us what customer's prefer - an email or text invite
  • Earned dozens of reviews for clients in a shorter time than most platforms

6. NiceJob

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, SMS messages with photos, custom invite templates, social accounts and more.

Coverage: Nationwide

Free reputation analysis: 14 day free trial

Negative content: N/A

Positive content: Microsite is created to help drive sales & traffic

Web presence: Microsite built and maintained

Reporting: System reporting

Content creation: No

Support: Average

They've made requesting reviews easy - takes 2 clicks and 30 seconds
Detects if customers haven't left a review and sends smart reminders
Smart funnel will distribute your reviews on the sites where they'll be seen most

Platform does not integrate with sites for specialty businesses
There is no widget to get a review directly on our website
Not easy to contact support

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Tripled the reviews of dozens of clients in a short time

7. RizeReviews

Rize Reviews integrates with 150+ major review sites to bring all your awesome reviews together in one place, and to make it easy for your customers to review you whenever, wherever.

Want to show off your reviews on your website to convert more customers into leads? Use our handy-dandy widget to show off your awesomeness and build trust with your website visitors.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Above average

Leverages the potential of technology in monitoring customer feedback across online platforms
Software allows you to monitor, boost and restore your online reputation effortlessly
Flexible review acquisition system that enables you to schedule your ORM campaigns easily
reputation management tools built with CRM-enabled point of sale (POS) system

Pricing not available up front
Phone support lacks

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Transformed hundreds of small businesses reputations in a shorter time than competitors

8. Broadly

Broadly’s online review platform automates customer feedback with a one-click process, so you can focus on running your business. We ask your customer about their experience with you via a branded email or text. Broadly makes it simple for your customer to leave you a review – whether its on Google, Facebook, TripAdvisor, Nextdoor, or any other review site!

Coverage: Nationwide

Free reputation analysis: Free quote

Negative content: N/A

Positive content: N/A

Social Media: N/A

Reporting: Yes

Content creation: No

Support: Average

Took the clients right to Google, Facebook, etc to collect the reviews
Software does everything by itself and reports back to you
Support responds within a few hours

Integration never fully automated and reviews were fewer than previous methods
E-mail support lacks while phone support is thorough

SUPPORT
  • Dedicated support team
  • Same day phone support
  • Personalized business strategy
RESULTS
  • Clients saw results within a few weeks
  • Grew their client base by 75% - mostly based on word of mouth

9. Chekkit

Chekkit is more than just a review management tool - it's a better way to communicate. Collect great reviews, keep all your customer conversations in one place, and never lose touch again.

Coverage: Nationwide

Free reputation analysis: No

Negative content: N/A

Positive content: N/A

Benchmarks: Yes

Reporting: Yes

Content creation: No

Support: Above average

Phone app is more stable than competitor phone apps
Staff at Chekkit couldn't be more helpful
Cheaper than competitors

Too many bugs in their system
Phone support is slow
App tends to crash

SUPPORT
  • Phone and e-mail support during business hours
RESULTS
  • Outstanding software and helpful team
  • Affordable for entrepreneurs and small businesses
  • Clients converted from competitor systems to here due to results

10. LocalClarity

LocalClarity is the world's most scalable review management platform for multi-location businesses. The comprehensive suite of tools helps clients to build relationships through direct reviews responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best-practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes. Reputations Matter. Take Control.

Coverage: Nationwide

Free reputation analysis: No

Negative content: N/A

Positive content: N/A

Benchmarks: Yes

Reporting: Yes

Content creation: No

Support: Above average

Engage all of your customers from all of your locations in a single control panel
Easily manage GMB Questions & Answers across locations in the same portal
Use the Reviews Inbox to effortlessly manage reviews across all your locations

The messaging system may not be as interactive as some other platforms
Minor bugs here and there
Pricing tiers can run expensive

SUPPORT
  • Work directly with local visibility experts who provide personalized video analysis reviews of your local performance.
RESULTS
  • Has thousands of customers across 20 unique genres

Review engine management software is an essential element of any business’s arsenal as it works toward preserving its reputation and boosting search engine optimization (SEO). We have put together a Top 10 List of the best review management software tools you can use to keep your company at the top of its game.

Digital marketing pros recognize this software as one of the best ways to track your company’s online reviews, clear up misinformation, and work toward making improvements that will build your reputation and earn the trust of potential clients. As you begin searching for the best review management software for your enterprise, it is imperative to choose the tool that best suits the unique needs of the business you run.

Our Top 10 List will act as a guide to help you choose the most appropriate software to ensure your sparkling reputation and boost your ranking in search engine results. The tools you use today will help build a strong standing in the business world and develop the future of your company.

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