Do you have an accurate representation of how customers perceive you online? Even if you think you know what kind of information is out there, you could be missing out on negative brand mentions if you don’t know where to look. Your online reputation has a direct bearing on how your potential customers perceive you and even drives their buying decisions. If you’re unaware of negative information online, you could be missing out on sales and not even know it. An online reputation expert can help you manage all your review and content channels, including social media, Google, and more. An online reputation expert will cast your company in the best possible light. Using a range of techniques, they can help improve your online reputation by:
- Scanning all channels for negative review mentions and taking steps to address them to improve customer service.
- Bolstering the generation of positive reviews and other content to rank highly on Google.
- Adjusting autocomplete suggestions on Google to push off those that could be negative.